Delivery

All deliveries are subject to stock and availability.

UK Mainland

**Express Delivery Cut Off – subject to cleared payments and passing of payment security checks by 12pm.

All UK Mainland orders qualify for FREE when you spend £75 ex vat or more*. *Please note certain items do not qualify for free delivery. 

Consignments will be delivered using DPD, Evri, and Shipley, or direct from the supplier if stock is not readily available within our warehouse.

Certain items do not qualify for free delivery - this will be automatically applied at the checkout

Large heavy items may be subject to pallet charges - you will be notified by our customer care team. 

Outside UK Mainland (Including Ireland)

*Please note the following postcodes are classed as Non-Mainland UK or Remote / Rural delivery: AB, IV, KW, PA, PH, HS, KA, ZE, PO30-PO41, IM, JE, GY, BT, TR21-TR25.

The following locations incur a carriage charge starting at £20.83 EX VAT

Europe

It is advised you arrange your own courier collection from our warehouse. If you require assistance Dortech Direct can schedule a delivery for you. Prices are dependent on box quantity and order weight. Please call our sales team for a quotation on 0330 1281212.

United States 

Pricing Information
All product prices are available on quotation only. To receive a customized quote, please contact us directly with your product requirements. We will respond promptly with pricing, availability, and shipping details tailored to your request.

Shipping Information
We are pleased to offer shipping to most locations within the United States, excluding Hawaii and Alaska at this time.

• Eligible Shipping Areas: Continental United States only (Excludes Hawaii and Alaska)

• Delivery Timeframe: Estimated delivery is 10–14 working days from the date of dispatch

• Shipping Confirmation: A confirmation email with tracking details will be sent once your order is shipped

Please note: Delivery times are estimates and may be affected by external factors such as customs processing or carrier delays.

Other Information 

 Please Note

• All available delivery options will be displayed at checkout/basket pages
• Working days do not include Weekends or Bank holidays
• For all enquiries ring 0330 1281212 / sales@dortechdirect.co.uk

BACS & Purchase Orders

• The delivery times & dates are only valid from receipt of funds or valid PO number

Damages

By ordering with Dortech Direct you agree to inspect goods upon delivery. Damaged goods should be rejected. If you notice damage after the goods are delivered, you must report this to us within 48 hours of delivery. Dortech Direct does not accept damage liability for issues reported over 2 working days from the point of delivery.

You can report damage by sending your order details and images of any issues to helpteam@dortechdirect.co.uk

Returns

If you wish to initiate a product return within 14 days, we gladly offer a refund as long as the item is returned in its original condition, including all packaging, tags, labels, and accessories. Kindly complete the provided return form and include it in the package you are sending back.

Ensure that you diligently fill out all the necessary fields on the Returns Form.

Delivery & Returns for Trade

We will deliver into branch or direct to any customer office/site address.

Returns

If you wish to initiate a product return within 14 days, we gladly offer a refund as long as the item is returned in its original condition, including all packaging, tags, labels, and accessories. Kindly complete the provided return form and include it in the package you are sending back.

Please be aware that orders exceeding £100 excluding VAT are subject to a non-negotiable 40% restocking fee. This charge represents the administrative time and overheads to reprocess the stock. 

Ensure that you diligently fill out all the necessary fields on the Returns Form.