Delivery & Returns
Delivery & Returns
Delivery Information - What does your delivery option mean?
All deliveries are subject to stock and availability.
UK Mainland
**Next Day Cut Off – subject to cleared payments and passing of payment security checks by 12pm.
Orders processed after 12pm using the next-day service option cannot be guaranteed.
All UK Mainland orders qualify for FREE when you spend £15 ex vat or more*. *Please note certain items do not qualify for free delivery.
Consignments will be delivered using DPD, Evri, and Shipley, or direct from the supplier if stock is not readily available within our warehouse.
Please note that orders placed on a Friday after 12pm for next day delivery will be dispatched on the following Monday for delivery on Tuesday.
Orders placed prior to a Bank Holiday will be delivered two days after the Bank Holiday.
|
Delivery Options |
Price (inc vat) |
Timing |
|
FREE 3 - 10 Working Day Delivery when you spend £15 ex vat or more |
£0.00 |
Monday - Friday, excluding public holidays. |
|
Ervi 3 - 10 Working Day Delivery |
£3.99 |
Monday - Friday, excluding public holidays. |
|
DPD 2 - 5 Working Day Delivery |
£6.60 |
Monday - Friday, excluding public holidays. |
|
Next Day Delivery |
£25.00 |
Monday - Friday, excluding public holidays. Order before 12PM for delivery the next working day. |
Unfortunately, We Cannot Guarantee Next Working Day - you will be notified if we can't fulfill this.
Certain items do not qualify for free delivery - this will be automatically applied at the checkout
Large heavy items may be subject to pallet charges - you will be notified by our customer care team.
Outside UK Mainland (Including Ireland)
*Please note the following postcodes are classed as Non-Mainland UK or Remote / Rural delivery: AB, IV, KW, PA, PH, HS, KA, ZE, PO30-PO41, IM, JE, GY, BT, TR21-TR25.
Regardless of the order weight and quantity, the following locations incur a carriage charge of £24.99 INC VAT
Europe
It is advised you arrange your own courier collection from our warehouse. If you require assistance Dortech Direct can schedule a delivery for you. Prices are dependent on box quantity and order weight. Please call our sales team for a quotation on 0330 1281212.
Please Note
- All available delivery options will be displayed at checkout/basket pages
- Working days do not include Weekends or Bank holidays
- For all enquiries ring 0330 1281212 / sales@dortechdirect.co.uk
BACS & Purchase Orders
- The delivery times & dates are only valid from receipt of funds or valid PO number
Damages
By ordering with Dortech Direct you agree to inspect goods upon delivery. Damaged goods should be rejected. If you notice damage after the goods are delivered, you must report this to us within 48 hours of delivery. Dortech Direct does not accept damage liability for issues reported over 2 working days from the point of delivery.
You can report damage by sending your order details and images of any issues to sales@dortechdirect.co.uk
Returns
If you need to return a product within 14 days, we are happy to refund the product provided it is returned, as sold, with all the original packaging, tags, labels and accessories.
Prior to returning any goods for any reason, please fill in the Returns Form and put it in the package that you are returning. Please note some orders are subject to up to a 35% restocking fee. This charge represents the administrative time and overheads to reprocess the stock.